Frequently asked questions

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What should I prepare in my apartment before handing it over to Renters?

Depending on the location, we have prepared checklists with an inventory of equipment that should be present in a apartment prepared for short-term rental. Our salesman will contact you with details.

Can I use the cleaning service alone after my stay?

We offer comprehensive care for your apartment. As we are not a cleaning company, we do not only provide apartment cleaning services.

What is Renters Prestige?

Renters Prestige is a dedicated programme bringing together high standard apartments. Suitably selected apartment swill benefit from a dedicated booking site, guests will receive VIP status on the hotline and other future amenities. The programme is run in conjunction with Homes & Villas by Marriott International.

What if you do not operate in my locality?

Optionally, we offer a booking management and internet marketing service for you. Renters will take care of the proper presentation of your apartment online, and our revenue management department will oversee the appropriate pricing. We will also account for all stays, and we will make our 24-hour hotline available to guests. You will be responsible for cleaning after your guests and preparing the apartment for their next stay. In order to maintain high standards, we will give you all the necessary advice on preparing the apartment.

Do you also deal with long-term rentals?

We also manage apartments on a long-term basis. More details here najem.renters.pl

How will you deliver the keys?

We will install a mini key safe at the front door or in another easily accessible place, where guests can pick up their apartment keys at their convenience. We will also service your electronic lock by generating a code.

What is the cost of implementation for new housing?

On signing a permanent contract, the Landlord will not incur any start-up costs – the photo shoot, mini key safe, linens and towels will be purchased by Renters at their own expense.

How much does it cost to put my apartment into administration?
For the comprehensive management of a apartment Renters charges a commission on the net value of each booking plus the costs of commissions charged by booking portals such as Booking.com, , Airbnb etc. The amount of the commission depends on many factors such as location of the apartment. Please contact our representative to check individual offer.
I depend on fixed monthly amounts.

In selected locations we can offer you rental on a fixed monthly rental basis, regardless of the number of bookings in that period. Alternatively, we can offer long term rental at predetermined rates.

Which booking portals will you advertise on?

Our team of experts will create profiles and post them on the most popular booking portals: Booking.com, Airbnb, Expedia, TripAdvisor, HomeAway, e-domizil, Atraveo, Holidu, HomeToGo, Ferienhausmiete, Traumferienwohnungen, TUI Villas and many derivatives of these portals. Our regular guests use a dedicated booking platform noclegi.renters.pl. We also work with many companies for business and corporate stays.

How do I check the number of rentals in a given month?

For your convenience, we provide a link to an online calendar where you can keep track of the rental status of each apartment, as well as the length of your stays, the price per night and the source of your booking.

Do I have any influence on the prices at which I rent my apartment?

Our expert revenue management team will ensure that the appropriate rate per night is constantly monitored. Based on specialist algorithms and our experience in the market, we aim to maintain the best possible occupancy at the highest possible rates. We are also happy to hear your suggestions in this regard.

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